In Punto y Arte, registration on the web is not mandatory to buy, but it offers you advantages such as saving your data and those of your purchases for future reference and accumulating loyalty points. You can also choose not to receive information about promotions and news. Your data is confidential and will not be shared with other companies. In addition, registration to purchase does not include registration for the newsletter, so you will not receive newsletters unless you request it. In addition to the advantages mentioned above, by registering with Punto y Arte, you will also be able to chat with other members of the site and create groups to share interests or shopping experiences with them.

If your order does not arrive within the expected timeframe, please contact us and we will do our best to fix the problem. Please keep in mind that delivery times are estimates and may vary due to unpredictable factors such as bad weather or logistical problems.

Orders at Punto y Arte are processed within 24 to 48 business hours of receipt and are delivered on a first-come, first-served basis. We try to ship orders as soon as possible to provide a shopping experience similar to that of a physical store. Packages are picked up daily by the transport agency at 2:15 p.m., so orders prepared and requested to be shipped at that time will be shipped immediately. If shipping by Post is chosen, it will take an additional day.

All Punto y Arte shipments have a tracking number and it is provided to the customer through the email provided when placing the order. The customer can track their order by clicking on the link provided. The status of the order can be verified on the website of the chosen carrier.

It is very easy to participate in our loyalty program. Just visit our website from a computer or mobile device and click the start button of the loyalty program. There you will be able to see how the program works and how to start accumulating and redeeming points. Once registered, you will be able to see your progress in the loyalty program in your customer profile.

Unfortunately at this time we cannot ship to the Canary Islands. The customer must previously specify that the shipment is to the Canary Islands. Shipments will not be made where shipping to the Canary Islands has not been previously specified by the customer. We do not offer free shipping to the Canary Islands.

Every time you place an order, we'll send you a confirmation email. If you haven't received any, please check your SPAM folder, as they may have been filtered there. It is also possible that you entered your email address incorrectly when registering. You can easily modify it in your account.

After completing your purchase at Punto y Arte, you will receive an order confirmation email (be sure to check your spam/junk mail folder). If you do not receive any email, please check your cart. If the products still appear in your cart, the order may not have been completed. If the products have disappeared from the cart, it means that the order has been placed correctly. In some cases, order confirmation may take between 5 and 30 minutes to arrive.

Shipping to Spain is free for orders over 55 euros. If the amount is lower, the shipping cost is €5.50 regardless of the weight of the order. Delivery will be made within a period of 3-6 business days through Correos de España or for €4.88 in 1-3 days (WORKING) through Correos Express, which guarantees faster delivery of the order.< /p>

Yes, we offer free shipping for orders over 55 euros in Spain, this is an opportunity for our customers to get a better price.

Yes, it is possible to pick up your order at our store, as long as you take into account our closing hours and dates. When ordering, select the store pickup option. We recommend sending a WhatsApp message or calling us before coming to make sure we are in the office.

If you wish to order a product that does not appear on our website, we recommend that you contact us through our telephone number or email provided on the contact page. Indicate the product you are looking for and provide as much information as possible about it, such as its name, brand, model, etc. We will do our best to help you find the product you are looking for.

At Punto y Arte we offer discounts and offers periodically. To avoid pricing issues, we recommend waiting until the products or kits you wish to purchase are on sale before making your purchase. Punto y Arte does not previously announce sales and offers. By purchasing the products at full price, you accept the conditions and the price provided.

Discounts and offers are not applicable to purchases made previously. If a customer has made a purchase and it has been shipped or prepared for shipment, the discount or offer announced later will not apply. If the customer decides to return or reject the purchase, there will be a cost of €5.50 or €4.88 plus the cost of packaging from €1.2 to €2 if Punto y Arte has contracted the transport service.

It is important to bear in mind that the product you wish to buy may be out of stock and may take time to restock. Punto y Arte strives to have the lowest and most competitive prices possible, taking into account the prices recommended by manufacturers or suppliers. Prices may change without prior notice from Punto y Arte.

At Punto y Arte we are not manufacturers, therefore we do not have the right to offer kit graphics in electronic format for applications that are very popular lately. Currently, neither manufacturers offer this service to shops nor embroiderers to prevent piracy. Graphics are often licensed from designers or artists, therefore it is illegal to download them on websites or share them on social media. It is important to respect copyright and licenses to avoid legal problems.

If you have received your order and you are missing an item, please check the packaging carefully. It may be that when you open your order, an item such as a magnet or needles has fallen out. Check the space where you have opened the package or box. Before shipment, each order goes through double quality control to ensure that all products are in perfect condition and meet our company's quality standards. One member of our team is responsible for searching for the items and another member is responsible for packing and preparing the order for shipment. Before closing the order, a photo is taken of the items that are sent together with the invoice to guarantee that everything will arrive in perfect condition. This allows us to guarantee that each order is delivered in a timely manner and in the best possible conditions. If you have not found the item, please contact Punto y Arte by email explaining which item is missing. Punto y Arte will review and verify the order and the existence of stock and we will answer you as soon as possible.

Yes. All the prices you see in the product tab include VAT.

No. Orders to the Canary Islands will be exempt from VAT. The customer is requested to request the refund of the tax after placing the order.

Yes, we have special prices on many of our products since we are wholesalers and distributors, for which you should contact the Punto y Arte team at puntoyarte8@hotmail.com.

We replace all out-of-stock products whenever possible.

The replacement time may vary depending on the suppliers, so in many cases we cannot indicate a specific date.

At Punto y Arte you will find in one place materials for cross stitch, knitting and crochet, creative sewing and other crafts at competitive prices and with the comfort that we deliver them to you at home.

If you have already placed an order and want to add more items to avoid paying another shipping cost, we recommend that you contact Punto y Arte as soon as possible to make sure that your order has not yet been shipped. In case your order has already been shipped, we suggest you make another purchase and choose the store pickup option. Please leave a comment with the order number to which you wish to add the additional items.

Our warehouse and office is in Asturias, Oviedo at C/ Nava 4, CP33006

We do a lot of promotions throughout the year and we can't notify everyone in advance.

Therefore, it is not possible to refund the amount of the difference if you have placed an order shortly before or after a promotion.

To find out about all our sales and promotions, it is best to subscribe to our newsletter and follow us on our social networks.

There we tell you all our news and we show you products that you cannot miss.

At Punto y Arte we do several promotions throughout the year.

Some are on well-known dates such as the January sales, the summer sales or Black Friday. Others are throughout the year and do not have a fixed date.

The best thing for you to find out about everything is to subscribe to our newsletter and follow us on our social networks.

If the discount code does not work, check if you have entered it correctly, sometimes we put a wrong character or leave an extra space, and it is not exchanged correctly.

If you have entered the code correctly and it does not let you apply it, write us an email to puntoyarte8@hotmail.com. Com telling us the code you're trying to use and we'll review it to help you redeem it.

No. Only one discount code can be applied per order.

The time to return a product is 14 business days from the receipt of your order. More information >>

Return shipping costs are the responsibility of the customer.

You can choose the courier company with which you want to send us the return so that it is as cheap as possible.

No. We do not accept returns of products that have been opened or used.

The products that are returned are put on sale again and for that we need them to be in perfect condition.

If you decide to return an open and used product, we will have to estimate a total or partial depreciation of its amount.

To guarantee the safety of your products, our boxes and packaging are highly resistant. However, there may be times when a package arrives damaged or the box is opened during transit. If you detect any problem upon receiving your order, we recommend that you take a photo of the damaged box and notify the delivery person so that he can record the incident. If the products are also damaged, please contact us as soon as possible at puntoyarte8@hotmail.com indicating the order number, the problem and attaching photographs of the damaged product or products, the shipping label and the general condition of the box. . We will make a claim to the transport company and we will provide you with a solution quickly.

All the products we offer are subjected to rigorous quality control by the manufacturers. However, there may be times when a defective product reaches you. To solve this problem, we ask you to send us an email to puntoyarte8@hotmail.com indicating the order number and describing the problem. It is important that you notify us of any errors within 14 business days of receiving your order. If the product is damaged or does not work properly, we will ask you to send us photos or videos so that we can better understand the problem and provide you with an appropriate solution.

We sincerely apologize for any errors you may have had with your order. Please send us an email to puntoyarte8@hotmail.com indicating the order number, the problem you had and attach photographs of the wrong product you received so that we can investigate what may have happened and provide you with a satisfactory solution. It is important that you keep the box in which you received the order, since sometimes it is necessary that you send us photographs of it to carry out some verifications.

Yes. By indicating your mobile phone number in the shipping information, you will be notified of the delivery so that you can choose the date and time slot for delivery if the order has not yet out for distribution.

Some out-of-stock products can be purchased on request with a delivery time of up to 33 working days. If an order is placed with several items, and some are not in stock, they will be shipped together with a shipping cost, except if the items exceed 55 euros or a shipping cost has already been paid. In this case, the items made to order will be sent in two parts at no additional cost to the customer so as not to affect the final price.

Yes. The transport companies we work with have the option of picking up at their office available. When the order leaves our facilities, you can contact them and ask them to leave it there for you to pick it up.

We work with several transport companies: CTT Express, Correos Express, Seur and Correos de España, depending on the shipping area and the characteristics of the orders.